Payments made via the online shop or the payment link can be refunded via the Payyo back office. You received the log in data from Waldhart Software. You can sign in via this link: [https://backoffice.payyo.ch/](https://backoffice.payyo.ch/login?u=%2F&h=2f11142afc093e609c0886251f2b3ea10aa2e248c6b12a7a250fc083908c5c52) So that you can refund the money to the customer, it is important that your balance at Payyo covers this amount. Example: if the balance is € 0, the money cannot be withdrawn. T...

When checking the transaction details you will find a status for each transaction. Here you find the description what the status mean: INITIALIZED= Payment initialized by cardholder by clicking “pay now” but process not finished. ABORTED= Transaction was initiated but was either stopped or failed and therefore never completed. AUTHORIZED= The amount related to the transaction is blocked and available for the merchant to capture at a later stage whenever the merchant requires. VOIDED= There i...